To allow you to print from our website we open a PDF document. You will need Adobe Acrobat Reader to do this. This can be downloaded here.

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There is no charge for our specifically designed shipment cartons. It is difficult to anticipate how many cartons you may require to pack your excess baggage so we encourage you to order a few more. Freedom Shipping require a non-refundable deposit when you place an order .This is not an extra charge and will be deducted from your final balance.

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We provide FREE packing material which is specifically designed for long-distance international shipping of excess baggage to protect your excess baggage (bubble wrap, marker pen, packing tape). This is automatically delivered to you at the same time as we deliver our empty packing boxes to you.

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Yes, but please ensure that your cartons are made of strong cardboard. If you are unsure, please use our cartons, they are FREE and are chemically hardened and specifically designed for international shipping and protection of your excess baggage. If you do send your own cartons, please provide us with their exact dimensions (length, width and height) so we can give you an exact quote.

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Yes, we do; we also accept holdalls and backpacks. Please look at ‘Other Items’ to see a complete list of excess baggage we accept. Please provide exact dimensions (length, width and height) as this allows us to give you an accurate quote.

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There is no time limit.

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You can avoid exceeding the maximum weight of 30 Kg / 40 kg per carton by avoiding heavy items, such as books, photo albums, CD’s and DVD’s as these quickly accumulate weight. If you wish to send a lot of heavy items, please use a Standard Carton (Book Box) as that is stronger and holds proportionally more weight than a Large Carton (T-Chest). Should you exceed the maximum weight per item, you will be charged accordingly. Our driver can provide you with an additional Standard Carton (Book Box) so you can transfer your items accordingly while he is loading the remainder of your excess baggage. Should your whole excess baggage shipment have to be repacked, our driver may have to move on to his/her next scheduled collection and you will have to arrange another collection date. Unfortunately, there will be an additional charge if that is the case. So, please ensure you check the weight of your items if you can; most bathroom scales can be used.

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In some regions we can deliver the cartons the next day (except Sundays) if you order them before 14.00. In other regions it may take up to three working days.

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Yes, it can. Although we are unable to accept specific time requests, we can advise you of a time slot to make deliveries and collections. We will send you an SMS message the afternoon before your delivery / collection or redelivery is due specifying the allocated slot so you don’t have to wait in all day and can get on with more important things. You can also log in to your Welcome Page on our website and view the allocated time there.

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You do not need to be available to receive our empty packing cartons as long as you provide us with information about a safe place where they can be left, i.e. in a shed or with a neighbour etc. When your excess baggage shipment is collected, you must be present. Alternatively, you must inform us if you leave it with someone else for collection. When we redeliver your excess baggage shipment at the destination address, you or your nominee has to be available to receive the shipment. In regions where Freedom shipping delivers direct, we aim to provide you with a delivery time slot so you don’t have to wait in all day and can get on with other important matters.

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Insuring your excess baggage shipment gives you peace of mind. After all, these are your personal effects and are therefore important to you otherwise you would not send them.

All Risk Insurance Cover is calculated on 5% of the ‘replacement value’ of the inventoried items. It includes the total loss of the entire shipment, theft of items from the shipment and water damage to the consignment. ‘Replacement value’ equals the value it would cost to repurchase lost items.

PLEASE NOTE: As with all insurance there is an ‘insurance excess liability’ amount whereby the customer is liable for an initial proportionate amount of the claim being registered.In this instance the ‘excess liability’ for insurance placed with Aviva is currently based upon a UK Sterling amount of £50.00 (fifty pounds) or the equivalence in local currency.

All claims are subject to the standard Insurance Terms & Conditions. There is an excess payment on any single claim.

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